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Privacy Policy

A legal disclaimer

Specialist Smart Repairs Ltd Privacy Policy

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Last Updated: 01/12/25

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1. Introduction

Specialist Smart Repairs Ltd  is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at specialistsmartrepairs.co.uk, or use our services.

By accessing or using our services, you agree to this Privacy Policy.

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2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.

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A. Information You Voluntarily Provide:

This information is typically collected through contact forms, quote requests, appointment scheduling, or newsletter sign-ups.

  • Contact Data: Your name, email address, phone number, and physical address.

  • Vehicle Data: Vehicle make, model, year, Vehicle Identification Number (VIN), and registration number, along with details about the damage or service required.

  • Financial Data: If you make a payment online, limited payment information (such as the last four digits of your payment card) may be collected, but full payment details are processed by our secure third-party payment processor, and we do not store them.

  • Correspondence: Any information contained in your communications with us (e.g., in email, chat, or phone calls).           

B. Information Collected Automatically:

When you visit our website, we automatically collect certain non-personal information about your device and usage.

  • Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and referring website URLs.

  • Tracking Data: Information collected via cookies and similar tracking technologies (see Section 5 below).        

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide Services: To fulfill your requests for quotes, schedule repairs, manage appointments, and communicate about your service.

  • To Communicate: To respond to your inquiries, send service updates, and provide customer support.

  • For Marketing: To send you promotional materials, newsletters, and special offers related to our services (you can opt-out at any time).

  • For Internal Operations: To analyze website usage, improve our website, products, and services, and prevent fraudulent activity.

  • For Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights.       

4. Disclosure of Your Information

We do not sell your personal information. We only share your information with the following categories of third parties:

  • Service Providers: Third-party vendors and consultants who perform services for us, such as website hosting, payment processing, email delivery, and analytics services. These parties are contractually obligated to protect your data.

  • Legal & Compliance: If required by law, court order, or governmental regulation, or to protect the rights, property, and safety of our company, customers, or others.

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.          

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

  • What are cookies? Cookies are small data files stored on your device that help our website function and allow us to analyze traffic.

  • Why we use them: We use both essential cookies (for website function) and non-essential cookies (for analytics, and potentially targeted advertising).

  • Your Control: You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that if you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.        

6. Data Security and Retention

  • Security: We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

  • Retention: We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements).                       

7. Your Privacy Rights

Depending on your location (e.g., if you are in the EU/UK or California), you may have certain rights regarding your personal information, including:

  • Right to Access: The right to request copies of your personal data.

  • Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Right to Erasure ('Right to be Forgotten'): The right to request that we erase your personal data under certain conditions.

  • Right to Object: The right to object to our processing of your personal data, particularly for direct marketing.

  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details below.                                 

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a new "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.    

9. Contact Us

If you have questions or comments about this policy, you may contact our Privacy Officer by:

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